MonitorPack support team manages your dedicated server. The solution is maintained, regardless of your number of servers and workstations, no more support is provided than online support available on web site.
We keep at your disposal throughout the subscription duration of
12 months renewable, a server accessible by http (https optional
and certificate server) with Microsoft SQL Server capabilities,
databases configured, default dashboards that consolidate your alarms,
inventory and your incidents. Our team maintains the solution for
maximum availability.
A dedicated & secured URL address as "https: //mycompany.monitorpack.pro"
and a read / write access to 10 (ten) public and fixed IP addresses.
(*) Our administrators support the management of these IP addresses in order to declare them in firewalls of our datacenters & to guarantee you the read / write access security of your server.
You will dispose one web administrator account in reading and writing.
Account is authenticated by Microsoft usual secured mechanisms.
Unlike other market solutions, MonitorPack Guard allows you to inventory and consolidate all your
infrastructure, there is no complicated licenses management per server, PC, peripherals or "Core", with MonitorPack subscription, we provide
software license that can exchange only with your Monitorpack server. For reasons of security and subscription your
public IP address is linked to your subsciption. You can declare and subscribe to a new IP address through subscription option.
Unlike other market solutions, MonitorPack Asset allows you to inventory and consolidate all your
infrastructure, there is no complicated licenses management per server, PC, peripherals or "Core", with MonitorPack subscription, we provide
software license that can exchange only with your Monitorpack server. For reasons of security and subscription your
public IP address is linked to your subsciption. You can declare and subscribe to a new IP address through subscription option.
Basic MonitorPack support covers the maintenance of the dedicated or shared server, its online availability on the internet, services performed exclusively by TECK SYSTEM SOFT directly or provided by one of its MonitorPack solution partners. TECK SYSTEM SOFT can not be held responsible for actions of third parties not expressly approved by TECK SYSTEM SOFT which do not have legal authorization to serve as official technical support on all MonitorPack products.
Our complete solution is installed and configured by our team,
we provide a dedicated server hosted in a datacenter of our partners,
this server will have a minimum 4GB RAM, 120 GB disk and will be
Dual-Core Processor.
You can decide to host the solution in your enterprise infrastructure, in this case contact us with form by choosing the menu "Contact Us" and then choose "MonitorPack on Site" for more details.
At Delivery, you dispose of default dashboards for alarms, inventory and your incidents. [ Optional ]It is possible to obtain simple
or complex dashboards (graphics, filters) on demand, the cost of these reports varies from a half day to two days developer for more complex,
more information contact us.
We provide a secured & dedicated SMTP gateway to relay all your
protected alerts for your public IPs only for up to 10 (ten) public
IP addresses.
(*) Our administrators support the management of these IP addresses in order to declare them in the firewalls of our datacenters & to guarantee the security of our SMTP gateways.
A backup of the SQL, logs, scripts, schedules & Web databases is performed every day between 22:00 and 23:59 depending on the server pools,
the support integrates the request for restoring the reports, logs and databases from of the last backup performed so with a maximum delta of Day-1.